Privacy Policy
Effective Date: January 1, 2026
At Apex Medical Group, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. We are committed to being transparent about our data practices and giving you control over your information.
Introduction
This Privacy Policy ("Privacy Policy") describes how Apex Medical Group and its affiliates (collectively, "we," "our," "us," "Apex Medical Group") handle your information from the time you access our website, applications, platform, and associated services. By accessing this website and its associated applications, platform, and/or services, you acknowledge that you have read, understood, and agree to be legally bound by and comply with the terms set forth herein.
This Privacy Policy applies to all personal information processed by us in connection with or as part of your use or interaction with our websites, apps, and us, if we do not have an established patient relationship with you. To establish a patient relationship with us, you must successfully register as and remain a member.
If we have an established patient relationship with you, those portions of our websites, apps, and interactions with us that require a username and password or other authentication process to access are covered by a separate HIPAA Notice of Privacy Practices. The HIPAA Notice covers the collection and use of your Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").
Jurisdictions Served
Apex Medical Group offers telehealth services to patients located in the United States, including all 50 states. Services are available based on the patient's location and applicable state law.
Categories of Personal Information We Collect
We collect the following categories of personal information:
Information You Provide to Us
We collect personal information that you provide directly to us through:
- Member registration and account creation
- Questions, communications, or feedback you submit to us
- Requests for customer and technical support
- Ordering and paying for goods and services
- Participation in research, surveys, and promotional activities
The specific types of personal information we collect include:
- Identifiers such as name, street address, telephone number, and email address
- Demographic information such as your age and gender
- General geolocation information such as city, state, and ZIP code
- Billing information such as credit card or debit card number
- User-generated content you provide to us
Information We Collect Through Automated Means
We collect information about your use of our websites and the devices you use to access them. The technologies we use include cookies, tracking pixels, and web server logs. This includes:
- Your domain name and IP address
- Operating system and browser type
- The date and time you access our websites
- Pages you view and links you click
- Search terms you use on our websites
Cookies and Tracking
We use cookies, pixels, and similar technologies to help the website function, understand usage, and improve performance. You can control cookies through your browser settings.
How We Use Your Information
We use your information for the following purposes:
To Provide Our Services
- Process your registration and manage your account
- Communicate with you about our services
- Respond to your questions and provide customer support
- Process your orders and payments
- Verify your identity
To Improve Our Services
- Conduct internal analyses to understand and improve our services
- Better define our actual and potential members
- Ensure content is presented effectively for you and your device
For Marketing and Advertising
We may communicate with you by email, phone, text, and social media about our services, surveys, and promotions. You may opt out of marketing communications at any time.
How We Share Your Information
We may share your information in the following ways:
- Service Providers: We share information with third-party service providers who perform services on our behalf.
- Legal Requirements: We may disclose information when required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Your Rights and Choices
Depending on your state of residence, you may have the following rights:
- Access: You may request access to the personal information we hold about you.
- Deletion: You may request that we delete your personal information.
- Correction: You may request that we correct inaccurate personal information.
- Opt-Out: You may opt out of the sale of your personal information or targeted advertising.
To exercise these rights, please contact us at support@apexmedicalgroup.us.
To protect your information, we may verify your identity before completing a request.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Changes to This Policy
We reserve the right to revise this Privacy Policy at any time. We will make the revised version available on our website. The date this Policy was last revised is identified at the top of this page. By continuing to use our services after revisions are made, you accept the revised Policy.
Contact Us
Apex Medical Group is a trade name of Apex Medical Associates, LLC.
5045 Parham Rd, Unit 12, Grovetown, GA 30813
Phone: +1 (762) 994-0994
Email: support@apexmedicalgroup.us